Nutritional Clinics - TERMS and CONDITIONS
Prior to the first consultation you will be sent and asked to fill in and return a detailed health questionnaire and diet diary so that your case can be studied before meeting with you. You are required to complete these forms and send them back to the office at least 3 working days prior to your consult.
Failure to complete the forms or send them back in sufficient time (at least 3 working days before the appointment) will result in cancellation of your appointment and we withhold the right to charge you for 50% of your appointment fee as failure to comply will lead to valuable clinic slots being lost.
Cancelation can be made with a full refund up to 48 hours prior to consultation, between 48 and 24 hours prior to consultation, a 50% refund will be made, and after 24 hours prior to consultation no refund will be given if the appointment is cancelled.
Payments for packages and consultations are payable upon booking.
Payment is to be by transfer or card on booking in order to hold a package and consultation.
Costs are for the package price only. Additional costs may be incurred if supplements or laboratory testing is recommended (please see below). These are optional and are discussed during the consultation.
Some medical insurers have complementary therapy ( e.g Pru Health, WPA) cover in their policies that may cover The Diet Doctor's fees, up to their capped maximum. A referral letter to The Diet Doctor from a specialist or a GP is usually required. Please note it is necessary for you to pay all fees and costs and then reclaim this from your insurers.
I recommend certain products only from manufacturers who have gained confidence through considerable research and experience. The brands of supplements recommended are those that meet my high standards in terms of their purity, quality, bioavailability (ability to be properly absorbed and utilised by the body), and effectiveness. You are not guaranteed the same level of quality when you purchase your supplements elsewhere.
Most of the supplements I recommend can be purchased by yourself through my preferred practitioner supplier. The client will benefit from half of any practitioner discount available on supplements. the other half will be passed onto myself.
As I follow a functional medicine approach to nutrition as outlined by the Institute of Functional Medicine (IFM), laboratory tests are routinely used to help ascertain functional imbalances in the body. You may be recommended certain tests to help us devise the most suitable programme for you. You are under no obligation to undertake these tests, but recommendation is based upon the best course of action for each patient individually. The price of these tests includes an interpretation fee that is passed onto the practitioner to cover for the time taken to understand the results in the context of each client. The interpretation fee will depend on the complexity of the test/s required.
Libby Linford holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the email@example.com. We keep our
Privacy Notice under regular review. This Privacy Notice was last reviewed in March 2020.
1. What We Do
Libby Linford provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.
2. How We Obtain Your Personal Data
Information provided by you
You provide us with personal data in the following ways:
By completing a nutritional therapy questionnaire
By signing a terms of engagement form
During a nutritional therapy consultation
Through email, over the telephone or by post
By taking credit card and online payment
This may include the following information:
basic details such as name, address, contact details and next of kin
details of contact we have had with you such as referrals and appointment requests
health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and >health improvement plans
GP contact information
We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
Following completion of your healthcare we retain your personal data for the period defined by our professional association BANT and registrant body, Complementary and Natural Healthcare Council (CNHC). This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
3. How we use your personal data
We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
4. Do you share my information with other organisations?
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
Our registrant body, Complementary and Natural Healthcare Council (CNHC) and our professional association, BANT, for the processing of a complaint made by you
Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
Anyone to whom we may transfer our rights and duties under any agreement we have with you
Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, Complementary and Natural Healthcare Council (CNHC) if we have a duty to do so or if the law allows us to do so
We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information
We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
5.What are your rights?
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to firstname.lastname@example.org. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
Sources from which we acquired the information
The purposes of processing the information
Persons or entities with whom we are sharing the information
You have the right, subject to exemptions, to ask to:
Have your information deleted
Have your information corrected or updated where it is no longer accurate
Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.
Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
Object at any time to the processing of personal data concerning you
We do not carry out any automated processing, which may lead to automated decision based on your personal data.
If you would like to invoke any of the above rights then please email the Data Controller at email@example.com.
6. What safeguards are in place to ensure data that identifies me is secure?
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.
Libby Linford as Surrey Centre for Nutrition is registered with the Information Commissioner's Office (ICO)as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).
7. How long do you hold confidential information for?
All records held by the Libby Linford will be kept for the duration specified by guidance from our professional association BANT.
8. Website technical details
We do use electronic forms on our website making use of an available 'forms module' which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.
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Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
If you have a complaint regarding the use of your personal data then please contact us by email at firstname.lastname@example.org and we will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner's Office (ICO), you can contact them on 01625 545745 or 0303 1231113.